A major high street retailer was facing rising grievance and tribunal costs on a quarter-by-quarter basis. Problems with enforcing paper-based Health & Safety training and compliance procedures left the company exposed, as evidence to defend against claims was lacking. This is an increasing challenge for all businesses as their paper based performance management systems are erratic and unlikely to be found compliant in an audit. 

Automated performance management increases the effectiveness of this key people management process leading to increased productivity, employee morale and compliance